Following the concerns expressed by the Society recently, we had a meeting with Philip Rowe (Pearson’s Royalty Manager). 

He stressed that Pearson are taking the complaints very seriously and working hard to listen and respond to authors’ concerns.  We discussed the proposed improvements to the statement and the query-management processes which are being instigated. 

In the meantime, we were assured, Pearson are continuing to deal with the individual queries raised and are working hard to resolve those still outstanding by the end of this month.

If you want to contact the Pearson Royalty Department on an individual query, email author.UKroyalties@pearson.com, or phone 0870 609 9499.